At HumTak.pk, customer satisfaction is at the heart of everything we do. Our dedicated support team is here to assist you before, during, and after your purchase. Please read our Support Policy to understand how and when you can reach us, and what type of assistance we offer.

? Support Channels

You can reach us through the following methods:

• WhatsApp Support: Click Button on Bottom Right

• Email: [email protected]

• Contact Form: Available on our Contact Us page

• Facebook Messenger: @HumTakOfficial

? Support Hours

Our customer support team is available:

• Monday to Saturday: 10:00 AM – 7:00 PM

• Sunday: Closed (Emergency queries via WhatsApp only)

We aim to respond to all queries within 24 hours (excluding Sundays and public holidays).

? What We Support

Our team is ready to help with:

• Order status and tracking

• Product details and availability

• Issues with damaged, faulty, or missing items

• Return or exchange assistance (only as per Return Policy)

• Account and payment-related questions

• General inquiries or complaints

? What We Do Not Support

Please note, we do not offer:

• Technical repair services for damaged products

• Product installation or setup guidance

• Custom order adjustments after order confirmation

• Business or bulk inquiry support via customer service (use [email protected])

? Important Notes

• Always keep your Order ID ready for faster service.

• Avoid sending the same message on multiple platforms for a single query.

• Harassment, abusive language, or spamming will result in blocked access to our support channels.

For smooth assistance, we request all customers to provide clear details, order numbers, and images (if reporting a damaged or incorrect product). Our team is committed to resolving issues with professionalism and respect.

Thank you for choosing HumTak.pk – Pakistan’s trusted online shopping destination.